Want to make sure your relationship with your cleaning company goes off without a hitch? It all starts with communication.
Fear not, fellow business owners. Bridging the communication gap doesn’t require learning a secret language of squeegees and microfiber cloths. Here’s your survival guide to ensuring your cleaning dreams become a reality.
1. Ditch the Vague-Speak (Unless You Dig Surprises)
Saying “make it look nice” is about as helpful as telling your dog to “be good.” What does “nice” even mean in the context of commercial cleaning? Does it involve origami toilet paper swans? A faint scent of lavender to fight against the lingering aroma of microwave popcorn? Be specific!
Instead of: “Just clean the offices.” Try: “Please vacuum all carpeted areas in the individual offices, dust all surfaces including desks and shelves, and wipe down computer monitors (excluding screens).” Trust us, your cleaning crew isn’t psychic.
2. Embrace the Power of the Written Word
Verbal requests are like whispers in the wind – easily forgotten or misinterpreted. That brilliant suggestion you had about focusing on the high-touch areas this week? Write it down! Whether it’s an email or a good old-fashioned note left in a conspicuous spot, having a written record ensures everyone is on the same page.
3. Designate a Point Person
Having multiple people relaying cleaning requests is a recipe for confusion. It’s like a game of telephone, but instead of a silly phrase, you end up with half the office sparkling and the other half not so much. Assign one person as the primary point of contact for all cleaning-related communication. This streamlines the process and prevents crossed wires – not to mention cross-contamination!
4. Don’t Be Afraid to Ask “Dumb” Questions
Ever wonder what that mysterious purple spray is actually doing? Don’t be shy! Asking questions shows you’re engaged and helps clarify expectations. Plus, you might learn some fascinating facts about the science of sanitation.
5. Give Feedback
Communication isn’t a one-way street. Providing feedback, both positive and constructive, is crucial. Did the crew do an amazing job tackling that stubborn coffee stain? Are there areas that consistently get overlooked? Gently point it out. This helps clarify your priorities and continuously improves the crew’s cleaning game. Think of it as a performance review, but for the people who battle your office grime.
Maximizing your commercial cleaning service isn’t about demanding the impossible. It’s about clear, consistent communication. By ditching the vague requests, embracing the written word, and fostering open dialogue, you can transform your cleaning crew from mysterious strangers into valued partners in the ongoing quest for a spotless and happy workplace.